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Sonoran Spa Refund Policy
Refund Policies for Sonoran Spa Resort
|PLEASE READ CAREFULLY.
We accept credit card payments, cash and bank deposits.
Sixty (60) days or more prior to arrival, we will charge 50% of the total cost.
Within thirty (30) days of your arrival, we will charge 100% of the total cost.
Any reservation made within thirty (30) days of your arrival date will be charged in full.
It is important that you clearly understand our policy for refunds, cancellations, and changes.
reservations which are cancelled before 10 calendar days of your
check-in date will result in a $0.00 cancellation fee.
A cancellation within 10 days of the check-in date will result in a charge of 100% of your payment.
Spring Break, Fall Break, Holidays and specific special events have a NO CANCELLATION/NO REFUND policy.
There are NO REFUNDS for early departures.
All cancellations MUST BE made via email.
NO REFUNDS will be made for a NO SHOW of any reservation.
changes to your reservation will result in a $20.00 processing fee.
There will be no changes allowed within 10 days of your arrival.
damage waiver charge is included in the cost of all reservations and
replaces a security deposit. This charge is not refundable. The amount
of this charge is dependent on the size of your rental unit. This
waiver is very important to you as a vacationer. The waiver covers
UNINTENTIONAL DAMAGE to your vacation rental unit and all contents up
to $1,000.00 U.S. Dollars. Malicious behavior or intentionally damaged
items are not covered under this waiver. A Damage Waiver agreement must
be signed at check-in.
RULES AND REGULATIONS.
rules and regulations of the property are strictly enforced. Failure to
comply could result in eviction and no refund of any monies paid.
No pets are allowed in any property.
All Resorts enforce a 10:00 p.m. quiet policy. After 10:00 p.m., loud noise or music must cease.
are not allowed on any property or beach area in front of any property.
It is a City Ordinance that fireworks are not allowed within the city
Las Conchas visitors cannot enter the area with any ATV’s, jet skis, boats or sand rails.
property we manage sleeps a specific number of persons (adults and
children included). The number of occupants you paid for is noted on
your confirmation. You will be subject to eviction and receive NO
REFUND if more people are found in your rental. Should the property
allow additional persons than on the reservation, extra persons are
allowed at a charge of $20.00 per person per night (children 12 years
and under are free).
late check-out (arranged for on or before 10:00 a.m. on the day of
departure) will be charged $20.00 per hour. Unapproved late check-out
will be charged $30.00 per hour. To avoid late check-out charges,
check-out by 11:00 A.M. Late check-out may not be available at peak
operating times. Consult the front desk at time of check-in.
Point Reservaciones pmg SA de CV bears no responsibility in the event
of loss of power due to weather, electric company outages, water
company outages, inclement weather, or any circumstance that could be
considered an “Act of God”. NO REFUNDS or cancellations will be offered
for such circumstances.